Privacy policy

Your privacy is important to us. We have created the following Privacy and Security Policy to explain what information we collect when you visit the Melistorage website, why we collect it, and how we use it. This policy also outlines our data security practices, the options available for you to manage your personal information, and other related matters. This Privacy and Security Policy is governed by our Terms and Conditions. If you have any questions, please contact us at [email protected].

Personal Information We Collect and Why

We May Collect Necessary Contact Information

As an online retailer, Melistorage only collects the personal information necessary to provide you with goods and services. If we collect your personal contact information (as described below), you may access, modify, or request the removal of your information from our system. You may also choose not to provide personal information during the data collection process.

We collect personal information online, including but not limited to names, mailing addresses, email addresses, phone numbers, and billing information. For businesses applying for membership or program participation, we may collect certain business information that could also be considered personal information. Additionally, we may collect information from individuals acting in a business capacity.

We May Collect Your Name, Address, and Phone Number

When you use the Melistorage website, we may request your name, physical address (including street name and city), and phone number. We use this information to fulfill orders, support and analyze your purchasing activities, and comply with legal requirements. This information may be shared with our internal staff and third parties (such as Australia Post) who assist in processing your transactions, delivering your orders, and supporting your use of the Melistorage website.

We May Collect Your Email Address

We may request your email address or other online contact information. This information is used to process your orders, support and analyze your purchasing activities, and meet legal obligations. If you opt-in on the "My Account" page, we may also use your email address to send you promotional updates. This information may be shared with our internal staff and third parties involved in transaction processing, delivery, and website support.

We May Collect Purchase Information

When you purchase products or services from Melistorage, we may collect information related to your payment method to process your transaction and support your use of our website. This information is only shared with our internal staff and third parties involved in completing and delivering your order and providing technical support.

We May Collect Navigation and Clickstream Data

As you navigate the Melistorage website, we may collect information about your browsing behavior, such as pages visited and time spent on specific features. This data does not reveal your identity and is not linked to you personally. We use this information to enhance your shopping experience, analyze website usage, comply with legal obligations, and calculate partner commissions. This data may be shared with internal staff and third parties involved in supporting and analyzing the website's functionality.

How We Use Your Personal Information

We value your privacy and will only use your personal information for the purposes it was collected, such as responding to your inquiries and processing transactions. We may share your personal information with third-party business partners involved in delivering our services.

Rest assured, we will not disclose your information without your consent unless required or authorized by law, or if the disclosure is related to the primary purpose of data collection and falls within reasonable expectations.

From time to time, we may use your personal information to inform you about other products and services offered by Melistorage. If you prefer not to receive promotional communications, please contact us at [email protected], and we will update your preferences accordingly.

Accessing and Correcting Your Personal Information

Once you register as a Melistorage customer, you can access and update your personal information by logging into your "My Account" page.

Information Security Measures

Melistorage is dedicated to protecting your personal information and ensuring its confidentiality. We take reasonable steps to prevent unauthorized access or modification of your data.

Our employees and contractors are required to follow legal obligations regarding privacy. Access to personal information is restricted to those with a legitimate "need to know" and "right to know."

We regularly review and update our information security practices to maintain compliance with privacy protection standards.

Computer Tracking and Cookies

Our website does not track, collect, or distribute personal information without your input. We may generate non-identifying site usage data (e.g., the number of visits and page views) for internal technical support and service improvement. This data does not include personal information and cannot be used to identify you.

Email Newsletter Subscription

All our email newsletters contain an unsubscribe link. If you choose to unsubscribe, you will no longer receive future newsletters. To enhance the relevance of our communications, our servers may track when you open our emails.

For more information or any inquiries, please contact us at [email protected].